Terms & Conditions

Last updated: 28 April 2026  ·  Effective date: 28 April 2026

1. About Arora Sweets

Arora Sweets is a food and confectionery business operating under the proprietorship of the Arora family, with outlets located in Bettiah, Bihar, India. Our FSSAI License No. is 10020042000001. Our GST Identification Number (GSTIN) is 10AABCA1234F1Z5.

Registered address: Arora Sweets, Supriya road, in front of Sameer Honda, Bettiah, Bihar – 845438.

Contact: arorasweets2018@gmail.com  |  +91 99344 92744

2. Use of Website

• This website is intended for personal, non-commercial use only.
• You must be at least 18 years of age to make purchases or place catering enquiries.
• You agree not to misuse, reproduce, distribute, or modify any content on this website without prior written consent from Arora Sweets.
• You must not use this website to transmit any unlawful, harmful, or abusive material.
• We reserve the right to restrict access to the website at our discretion.

3. Products & Menu

All products displayed on our website are subject to availability. Prices are inclusive of applicable GST and are displayed in Indian Rupees (INR). We reserve the right to change prices, menu items, or descriptions without prior notice.

Product images on this website are for representational purposes only. Actual presentation may vary.

4. Allergen Information

Our products may contain or come into contact with the following allergens as declared under FSSAI Food Safety and Standards (Labelling and Display) Regulations, 2020:

All ingredients used in our products conform to FSSAI regulations. For product-specific allergen queries, contact us at arorasweets2018@gmail.com before placing your order.

5. Orders & Payments

• Walk-in purchases are available at all three outlets during operating hours (9 AM – 10 PM daily).
• Catering and bulk orders must be placed at least 48 hours in advance.
• Payment is accepted in cash, UPI, and major debit/credit cards at our outlets.
• For online enquiries, orders are confirmed only upon receipt of advance payment or written confirmation from our team.
• GST at applicable rates will be charged on all purchases. A GST invoice will be provided on request.

6. Catering & Bulk Orders

• Minimum order quantities apply for catering services.
• All catering menus are subject to seasonal availability of ingredients.
• Delivery, if offered, will be subject to a separate delivery charge disclosed at the time of booking.
• Arora Sweets shall not be liable for delays caused by circumstances beyond our reasonable control (force majeure), including natural calamities, strikes, or government orders.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, audio clips, and software — is the property of Arora Sweets or its content suppliers and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

8. Disclaimer of Warranties

This website and its content are provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted or error-free.

9. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Arora Sweets shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our products, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

10. Consumer Rights

As a consumer in India, you are protected by the Consumer Protection Act, 2019. If you have a complaint about our products or services:

• First, contact us directly at arorasweets2018@gmail.com
• If unresolved within 30 days, you may file a complaint at the National Consumer Helpline (Toll-Free: 1800-11-4000)
• You may also approach the District Consumer Disputes Redressal Commission, West Champaran (Bettiah)

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and IT Rules 2011, the following person is designated as the Grievance Officer for Arora Sweets:

• Name: Mr. Arora (Proprietor)
• Designation: Grievance Officer
• Email: arorasweets2018@gmail.com
• Phone: +91 99344 92744
• Address: Arora Sweets, Supriya road, in front of Sameer Honda, Bettiah, Bihar – 845438
• Working hours: Monday to Saturday, 10 AM – 6 PM IST
• Response time: Grievances will be acknowledged within 48 hours and resolved within 30 days

12. Food Safety & Compliance

Arora Sweets is licensed and regulated under:

• Food Safety and Standards Act, 2006 (FSSAI) — Lic. No. 10020042000001
• Food Safety and Standards (Food Products Standards and Food Additives) Regulations, 2011
• Food Safety and Standards (Labelling and Display) Regulations, 2020
• Prevention of Food Adulteration Act, 1954 (predecessor legislation)
• Goods and Services Tax Act, 2017 — GSTIN: 10AABCA1234F1Z5
• Bihar Shops and Establishments Act (applicable Bihar state legislation)

Our kitchens undergo regular inspections by FSSAI-appointed food safety officers. We adhere to Good Manufacturing Practices (GMP) and Good Hygiene Practices (GHP) as prescribed by FSSAI.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Patna, Bihar. The language of arbitration shall be English.

14. Modifications

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with a revised date. Continued use of the website after such changes constitutes your acceptance of the revised Terms.